Ngày đăng: 08/05/2024

Tech Onboarding Specialist

RESPONSIBILITIES/JOB ROLE:


  • Conduct comprehensive onboarding sessions to introduce new employees to our technology systems, tools, and processes.
  • Provide one-on-one coaching and support to new hires, addressing their questions and concerns related to technology.
  • Collaborate with cross-functional teams to ensure the seamless integration of technology onboarding with overall onboarding processes.
  • Develop and maintain onboarding documentation, including user guides, FAQs, and training materials, to support ongoing technology adoption and training.
  • Stay up-to-date with the latest technological advancements and updates within the organization, and incorporate them into the onboarding process.
  • Continuously assess and improve the effectiveness of the technology onboarding program, incorporating feedback from new hires and stakeholders.
  • Coordinate with IT and technical teams to ensure that new employees have the necessary access rights, equipment, and software licenses.
  • Serve as a point of contact for technical issues and troubleshooting during the onboarding process.

REQUIREMENTS & SKILL:


  • Bachelor’s degree in a technical field or equivalent practical experience.
  • Proven experience in onboarding or training roles with a focus on technology.
  • Strong knowledge of technology systems, tools, and processes commonly used in the organization, such as software applications, collaboration tools, and project management platforms.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical individuals.
  • Strong problem-solving and troubleshooting abilities.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with learning management systems (LMS) and other training platforms is a plus.

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